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‎11-29-2020 01:47 PM

HP Recommended

For several months now I have tried to purchase 4 Geniune 910XL ink cartridges (1 Black 910XL ink cartridge and one each 910XL Cyan, Yellow and Magenta).   Places have been out of these or they are listed on backorder (for several months).  I understand there was a manufacturing problem with these inks (and they would ruin your printer if you attempted to use them.  My printer (HP OfficeJet Pro 8025) cannot print without inks!  When will HP have these inks again, or where else may I purchase them for an equal or lower price?  This is really ridiculous!  Please let me hear from you.

smcorbin@earthlink.net

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‎12-01-2020 09:08 AM

HP Recommended

Hi @Uselesd,

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎12-04-2020 04:32 PM

HP Recommended

I purchased my printer in May and am now unable to obtain the color cartridges.  What is HP's solution for this issue?

Anyone know?

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