ink cartridge denied

[Alfred63]

I bought this AP OfficeJet Pro all in one printer 2,5 years ago. Since I dont print a lot the catridges lasted up to now. I bought new cartridges now for this type of printer, but no original HP cartridges. The Printer refuses this cartridges and accept only original ink from HP.

I did not know about this and I think this is not right, to be forced to uses only HP ink. 

Anyway, I moved to the Canary Island now and here its not possible to buy any original HP ink. Even HP does not deliver the cartridges to the islands. So what shall I do now? Substitutes are available to install, but HP Printer doesnot work with this. And buying original HP stuff is not possble. 
I am very  obset about it, although I always was bying HP stuff in the past. 

How can help me to make the printer run without orignial HP ink ?

[Hawks_Eye]

Hi @Alfred63 

Welcome to the HP Support Community! We're here to help you get back up and running.

Your HP OfficeJet Pro printer not accepting non-original HP cartridges is likely due to HP's cartridge authentication technology, which is designed to ensure the use of original HP supplies. This technology helps maintain print quality and might restrict the use of third-party or refilled cartridges.

 

What You Can Do:

Disable Cartridge Protection:

• Some HP printers have a feature called "Cartridge Protection," which can be disabled to allow third-party cartridges. You can check this setting through the printer's embedded web server or software if available.

Update Printer Firmware:

• Sometimes a firmware update can reset the restrictions. However, newer firmware updates might also enforce cartridge authentication more strictly. You can check for firmware updates via the HP Support website.

Understanding Regional Settings:

• When you move regions, like from one country to another, regional settings might affect cartridge compatibility. Check if there’s a need for a regional reset.

Contact HP Support:

• Reach out to HP Support to see if there's a workaround, especially if you cannot find original cartridges in your region. HP can provide guidance on compatibility issues or regional settings adjustments.

Check Online Availability:

• Although physical stores might not stock original cartridges, you can often find HP cartridges from online retailers that ship internationally.

Consider Instant Ink Subscription:

• If available in your area, HP’s Instant Ink program could be a solution where ink is delivered to your door before you run out. However, availability varies by region.

It’s worth reaching out to HP Support for specific guidance regarding regional availability and any other options they might recommend for your particular situation on the Canary Islands.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Alfred63]

Hi Hawks_Eye,

thanks  for your quick response.
Yesterday I spend serveral hours with updating Printer Firmware, unfortunately without any change on the printer. After that I resetted the printer back to factory settings. Although without success.

I dont know how a regional setting cant take place. I am using HP smart software for all the updating and factory setting. Is there a different way for regional settings ? 

I can try hp support, but so far I did not find a channel to contact this support directly to a qualified responde.

Of course I can buy original HP cartrigdes during my next trip to Germany. But I bought a set of cartridges and I dont wont to through it away.

[Hawks_Eye]

@Alfred63 

Thanks for sharing all that—and I’m really sorry you’ve had to deal with such a frustrating situation. When a printer denies ink cartridges due to regional settings, it can feel like you're locked out of your own device. 

You’ve done everything right so far, and I truly appreciate your persistence.

We sincerely thank or your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye