ink charges

[spccwby]

my debit card is being charged $5.29 a month for ink I didn't order and ink that has never been sent. It looks like I have an  HP account but  there is nothing in my account info regarding ink orders or payment information.  Virtual assistant useless.

[Dragon-Fur]

@spccwby 

Do you have an Instant Ink subscription?

If yes, the monthly fee is a subscription charge for the service.

Ink is included in the subscription.

Ink sent to you only when the printer sends a request for the ink supply to be replenished.

The "way the service works" is explained both on the Instant Ink website and in your Terms of Service contract.

1) If you have an Instant Ink subscription,

2) Are you out of ink??

If Yes and Yes, I can send a request to get you the help you need.

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples - Terms of Service Contracts

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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If the answer helped resolve your issue, Click "Accept as Solution" .

[spccwby]

I don't see anywhere where I have an instant ink subscription. My  account section my personal information just list my name and my account information just shows my email and password. There is no area showing address or credit card info.

[Dragon-Fur]

@spccwby 

You are welcome.

The charge may not be from HP, then.

Instant Ink is a subscription service - you cannot have signed up without knowing it - enrollment requires a credit card and a specific number of steps.

A couple of points:

Contact your bank - ask the source of the charge.

If the charge is from HP, have that information ready...

and...

Request for Review

• I have submitted a request that someone review your question / concern.

Worth Noting

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[spccwby]

Thank you. I'll follow up with bank and let you know what I find out.  It just says HP instant ink on charge with no other information.

[Dragon-Fur]

@spccwby 

You are welcome.

Well, there you go...

Somehow it does appear that you have indeed subscribed to Instant Ink.

I have never heard of the subscription happening "spontaneously" - you do have to provide your credit card information to enroll.

Nonetheless, I have submitted the request for someone to take a look and help you decide what to do next.

There are some very important caveats to using the subscription.

Ink is supplied as part of an active subscription to the Instant Ink Print-by-page subscription.

Do not stop paying the charge, for example, without first understanding the service and the requirements for cancellation (explained in your regional Terms of Service contract)

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Kumar0307]

@spccwby, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!