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‎06-23-2021 11:08 AM

HP Recommended
Product: HP Color Laserjet Pro M281

We had a toner leak all inside the printer causing a mess on our printed pages.  We took the machine apart and cleaned it very well.  We replaced the cartridge with a new one and replaced the drum roller just in case.  It has not fixed the issue.  The machine is no longer under warranty.  Any ideas?

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1 person had the same question
2 REPLIES 2

‎06-23-2021 01:42 PM

HP Recommended

Was the toner spill a single color or just a muddy black/grey? I ask because it is possible that the toner leak may have overwhelmed the waste toner system in the printer and polluted the transfer belt. Can you post any pictures? (keep in mind that all photos are moderated before being visible, so after you post you will not see them immediately but they are there, do not post twice thinking they have not uploaded.)

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‎06-23-2021 02:05 PM

HP Recommended

It was only the magenta that leaked.  At first I thought bad cartridge.  I emptied, replaced and completely cleaned but still leaving magenta color on pages.  Roller drum has also been replaced.  Sadly I did not take photos.

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