inkjet C4280 Printing Black

[s-orion]

Problem with my inkjet C4280 photosmart printer. After replacing a black print cartridge, instead of printing out the alignment page it, carefully, printed out a blank page and that is all I can get printed out now even when just copying. It appears to be a software glitch, not an ink flow to print head problem. I hope someone can help us.

[Jay_G24]

Hi @s-orion,

 I'd like to help!

I understand you are facing print quality issues.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Self-test page -

1. Load letter, A4, or Legal unused plain white paper into the input tray.

2. Press and hold the Cancel button (), and then press the Start Copy Color button ().

3. Release both buttons. The product prints a self-test report.

Post the Self Test Page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[s-orion]

Answer to questions:

1) Yes , when trying to copy a document the printer carefully prints out a blank page.

2) a) Microsoft Word

     b) No

Results of the self test print page is almost blank, except for three or so closely spaced light blue lines, beginning 3/8 inch from the left edge of the page extending to the right about 1 3/4 inches, about 1 5/8 inches down from the top of the page.

[Jay_G24]

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

Hope this helps!

[s-orion]

Your surmise is correct; the printer is out of warranty. I looked all over for the little blue envelope next to my profile name , but was not able to find it. I tried everything I could think of to try to private message you, but need your help in doing that. I also think you are correct in that the issue is within the printer between the C4280 printer cartridges and the. print head.  My region is the United States-Florida

[Jay_G24]

I've sent you a private message with contact information,In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!

[s-orion]

Thanks. I tried them and sent you a private message reply as to the less than satisfactory results.