instant ink questions & issues

[srs14]

*** UPDATE : removing both instant ink cartridges was the trick to get the non instant ink cartridge working. however, i would like someone from support to contact me so i can find out why i've never received any ink in all of this time .... thank you! *** 

this is a bit frustrating & i'm hoping someone can help. i bought a HP printer a few years ago, it works fine & i don't use it often. i had signed up for the instant ink program and constantly got emails about charges but never received any extra ink (not sure i've ever run out, either). anyway, i decided to cancel my instant ink subscription when i recently moved - since i see no benefit - and now i can't print at all. i can't get in touch with anyone bc i'm out of warranty & i've tried to put regular, non "instant ink," in my printer, but it's still not letting me print until i reconnect my account. i have work that needs to get done and i'm stuck here, unable to print anything i need ... 

any suggestions? thanks in advance! 

[Betty0610]

@srs14

Welcome to the HP Support Community.

I'd be happy to help.

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

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