my 8720 Office Jet Pro won't accept my 952 XL ink cartridge. It says it's an older generation.

[beauhow]

my 8720 Office Jet Pro won't accept my 952 XL ink cartridge. It says it's an older generation.

[sandytechy20]

@beauhow

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

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Keep me posted for further assistance.

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[geschmid]

For a HP Officejet Pro 8720 I attempted to install a new HP ink cartridge marked as 952 or 952XL cartridge.

I receive an older generation cartridge error.  "The indicated cartridge is an older generation cartridge that does not

work in your printer. It can still be used with some older printer models."

[Jay_G24]

Hi @geschmid,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping