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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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My HP Pagewide printer is not accepting my blue ink cartridge. It says the cartridge is an older version. The cartridge number is compatible with my printer. I am not sure why it is not taking it. Does anyone know how to get the printer to recognize and use the cartridges?

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