my printer does not print in color when I print pdf's.

[MISSM22]

my ink is at a good level, but when I print a PDF, it does not print in color. I have tried it multiple times and made sure the box for black & white/grayscale is not checked. I copied something in color and it printed in color fine. how can I fix this??

[zoey7886]

@MISSM22, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing PDFs in Color! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Printer Settings:

• Ensure that your printer is set to print in color in the printer settings.
• Double-check the PDF viewer’s print settings to confirm that color printing is selected.

Verify Document Settings:

• Open the PDF document and check if the display settings of the document are set for color.
• Sometimes, PDFs are set to print in black and white by default.

Update Printer Drivers:

• Make sure that your printer drivers are updated to the latest version. You can download updates from the HP Support website.

Software Settings:

• Confirm that the PDF software you are using is up to date. Sometimes, outdated PDF readers might have issues with printing color correctly.

Test Another Document:

• Try printing another color document to verify if the issue is specific to one PDF file.

Check Printer Firmware:

• Ensure the printer's firmware is updated to optimize performance and colors.

Reinstall PDF Software:

• Reinstall your PDF reader to ensure there are no software glitches affecting color print jobs.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,