my printer has ink but is printing blank pages

[TS4710]

My printer has ink in it but everytime i print, the pages are blank. How can i fix this?

[Sneha_01]

HI @TS4710,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer has ink but is printing blank pages, there are several potential causes for this issue. Here’s a step-by-step troubleshooting guide to help you resolve it:

1. Check Ink Levels

Verify Ink Cartridges: Ensure that your ink cartridges are installed correctly and have sufficient ink levels. Replace any cartridges that are low on ink or empty.

Check for Protective Tape: Sometimes new ink cartridges come with protective tape or plastic coverings that need to be removed before installation. Ensure all protective coverings have been removed from the cartridges.

2. Run Print Quality Diagnostic

Print a Test Page: Most printers have a built-in function to print a test page or a print quality diagnostic page. Use this function to check if the printer is able to produce any output.

• HP Printers: Use the HP Smart app or the printer's control panel to print a test page.Other Printers: Consult your printer’s manual for instructions on printing a test page.

Inspect Test Page: Examine the test page for any visible text or images. If the test page is blank, proceed with further troubleshooting.

3. Clean Printheads

Use Printer Maintenance Features: Many printers have a maintenance or cleaning function to clean printheads.

• HP Printers: Use the HP Smart app or the printer's control panel to find and run the printhead cleaning utility.

Run Multiple Cleaning Cycles: Sometimes running multiple cleaning cycles may be necessary, especially if the printer hasn’t been used for a while.

4. Check Paper and Print Settings

Paper Quality: Ensure that you are using the correct type and size of paper that is compatible with your printer.

Print Settings: Check the print settings on your computer or device to ensure they are configured correctly.

• Make sure the correct printer is selected.Verify that color or grayscale printing options are correctly set based on your document’s content.

5. Update Printer Drivers

Check for Updates: Ensure that your printer drivers are up to date. Outdated or corrupted drivers can sometimes cause printing issues.

Update Firmware: Visit the HP website or use the printer’s control panel to check for firmware updates. Install any available updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support