Solved: no black - HP Support Community

John_61272 · ‎03-08-2025

my color laser Pro will not print the color black. All the colors work great except for black

Repairatrooper · ‎03-08-2025

If you are getting no black it would indicate either a bad cartridge or a bent/broken drum contact. Open the cartridge door and remove all toners and look down the left side of the cavity. There will be four sets of contacts, all are identical. If the set closest to the door do not look the same such as bent or broken, you need to resolve that issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Repairatrooper · ‎03-08-2025

If you are getting no black it would indicate either a bad cartridge or a bent/broken drum contact. Open the cartridge door and remove all toners and look down the left side of the cavity. There will be four sets of contacts, all are identical. If the set closest to the door do not look the same such as bent or broken, you need to resolve that issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

John_61272 · ‎03-08-2025

Thank you so much your help. I was looking everywhere but there. I’m so excited to have this thing working properly again. Thank you thank you thank you .

John_61272 · ‎03-08-2025

Thank you thank you thank you

no black

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