office jet pro 8030 not printing in all colors

[sheryltoo]

My printer is only printing in black and pink. I tried cleaning the printhead but only pink shows up on the bottom.

[Jay_G24]

Hi @sheryltoo,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[sheryltoo]

I think I got the printer fixed. I ran through the process of cleaning the printheads again and this time did it 2 times in a row. I hadn't run consecutive cleanings because the print looked fine after one run through so I didn't think anything would change if I did a second cleaning but I see now it does do something different. It did some maintenance and then all the colors showed  up. Hopefully all is good.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

Please click “Accept as Solution” if you feel I my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!