officejet 5230 not recognize original cartridge

[faustf]

hi fellows  , i have a officejet 5230  i substitute a ink cartridge 302 hp   because  in scren monitor tell me  remove  and install cartridge and control if is right  insert them , i buy new one  and  insert  but nothing  return me the same error , i return in ink-shop , the clercks  , substitute with another new one  (always all original) and   return me  the same error , i reset  in menu  but  i have  the same  problem anyone  have idea? or  solution thanks

[Echo_Lake]

@faustf

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• Could you please share the picture of the error message screen?
• What is the operating system?

While you respond to that, let's try these steps: 

Reset the printer:

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

And, also refer to Document: Ink cartridge errors refer to Cleaning the Ink Cartridge.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.