one colour is not printing

[Bharat79]

Cyan Colour is not working hence the print is only pink

[Sneha_01]

Hi @Bharat79,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is only printing in pink and not cyan, it usually indicates an issue with the cyan ink cartridge or its connection. Here's a step-by-step guide to troubleshooting this issue:

1. Check the Cyan Ink Cartridge

Inspect the Cartridge:

• Make sure the cyan ink cartridge is properly installed. Remove it and then reinsert it to ensure it's seated correctly.
• Check for any visible damage or leaks.

Check Ink Levels:

• Verify that the cyan ink level is not too low. Even if the cartridge is full, sometimes the ink level sensor might be faulty.

Replace the Cartridge:

• If you have a spare cyan cartridge, try replacing the current one to see if it resolves the issue.

2. Clean the Ink Cartridge and Printer Heads

Clean the Cartridge Contacts:

• Turn off the printer and remove the cyan cartridge.
• Use a lint-free cloth or cotton swab slightly dampened with distilled water to clean the contacts on both the cartridge and the printer. Allow them to dry before reinserting the cartridge.

Run the Printer's Cleaning Utility:

• Most HP printers have a built-in cleaning utility. Access it through the printer’s control panel or HP software on your computer:
  • On the Printer:
    • Go to the printer's menu, usually under Setup or Tools.
    • Look for an option like Clean Printheads or Printhead Cleaning.
  • On the Computer:
    • Open the HP printer software (HP Smart, HP Printer Assistant, or similar).
    • Navigate to the printer maintenance section and select Clean Printheads.

3. Align the Printheads

1. Run Printhead Alignment:
   • Most HP printers also have a printhead alignment feature to ensure proper ink distribution.
   • Access this from the printer’s menu or through the HP software on your computer.

4. Check for Firmware or Driver Updates

Update Printer Firmware:

• Visit the HP Support website and check if there’s a firmware update available for your printer model.

Update Drivers:

• Ensure that you have the latest printer drivers installed on your computer.

5. Perform a Printer Reset

Power Cycle the Printer:

• Turn off the printer, unplug it from the wall, wait for about 60 seconds, then plug it back in and turn it on.

Factory Reset (if necessary):

• As a last resort, perform a factory reset. This will reset all settings and may resolve persistent issues, but be aware that you’ll need to set up the printer again from scratch.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support