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‎11-03-2022 09:31 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M181fw

good morning. I need to replace the toner in my printer. I bought a genuine HP toner. I even did the verification of the originality of the product and it tells me that it is ok. however when I insert the toner the printer does not recognize it and says it is not a genuine HP product and I can no longer print. can anyone tell me what the problem is?

Category:
1 person had the same question
1 REPLY 1

‎11-10-2022 01:28 PM

HP Recommended

Hi @Claudio1983,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP Color LaserJet Pro MFP M181fw.

 

Please follow the steps from this document.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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