• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-04-2022 11:50 PM

HP Recommended

I have had my HP photosmart c4795  for several years and it has worked fine. Recently, I noticed that I had a print cartridge problem. Even though I installed new genuine print cartridges, they would not print. This evening, I bought new genuine HP ink cartridges, and I am having the same problem. Is it time to invest in a different printer? 

I cannot keep spending money on ink, and not getting my work done. Please advise. Thank you for your attention. 

1 REPLY 1

‎06-05-2022 10:34 PM - edited ‎06-05-2022 10:35 PM

HP Recommended

What is the nature of "they would not print".  Does the printer go through the motions of printing but the pages are blank?  Or, does the printer refuse to print with some error message? If there is an error message what exactly is the message?  Will the printed make color or black copies correctly?

 

If there is a cartridge error message the troubleshooting steps in the document here may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.