• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-29-2021 05:49 PM

HP Recommended
Product: Office Jet j4680
Operating System: Microsoft Windows 8.1 (64-bit)

My old Office Jet j4680 prints fine except when printing a screenshot. I'll go into Picture, then Screenshots and pick the one I want and choose to print it and it opens with windows photo viewer and it prints out blurry. Not unreadable but as though it has very close, double lines. I've set the options to only compatible with my printer which is 600 x 600 and still the close, double lines. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2021 09:32 PM

HP Recommended

How does it look in photo viewer,? When you say you are setting it to 600x600 what exactly do you mean. If that is the resolution of the capture that may be the problem. What program are you doing screen capture with. There are some excellent 3rd party programs like Faststone Capture which do an excellent job of capturing.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-29-2021 09:32 PM

HP Recommended

How does it look in photo viewer,? When you say you are setting it to 600x600 what exactly do you mean. If that is the resolution of the capture that may be the problem. What program are you doing screen capture with. There are some excellent 3rd party programs like Faststone Capture which do an excellent job of capturing.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.