print jumps

[Davede66]

Hello Trying to print A3 and once printed the print appears to jump 3-4 time along the page so each line has a letter dropped so to speak, I have turned off and on several times, any suggestions

[A_Gayathri]

Hi @Davede66,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Davede66]

Hello Gaya1239 model is Office Jet Pro7740 [6 months old] may be easier if I explain if I box border and item in A3 the length of the A3 the line breaks/jumps in 4-5 places. when is is printing is does not print 'smooth' its like whoosh whoosh whoosh or print print print  like its in sections, if that makes sense. If I print A4 it prints smooth and glides out. All my printing is in black no colours. Dave

[A_Gayathri]

Hi @Davede66,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 7740 is experiencing print alignment or hardware issues when printing in A3 format, leading to inconsistent or "jumping" text/line output. 

Here are a few steps you can take to troubleshoot and resolve the issue: 
 

1. Update Printer Firmware Update the firmware on an HP printer

• Ensure that your printer firmware is up-to-date. Firmware updates can resolve issues with print quality and hardware communication.
• You can download the latest firmware from the HP Support website or update it directly via the printer's control panel if it's connected to Wi-Fi.

2. Check Print Settings

• Make sure the print settings on your Mac are correctly configured for A3 paper.
  • Go to File > Print and check the following:
    • Paper Size: Set to A3 (297 x 420 mm).
    • Print Quality: Try changing the print quality to Best to see if it affects the smoothness.
• You can also try switching between Text and Graphics or Draft mode to see if it improves print flow.

3. Perform a Printhead Alignment and Cleaning

• Printhead alignment can help fix alignment and print quality issues. Here's how:
  • From the printer's touchscreen, go to Settings > Printer Maintenance > Align Printhead.
• Run a Printhead Cleaning to ensure there’s no blockage or ink drying that could be causing the "whoosh" or sectional printing.
  • Go to Settings > Printer Maintenance > Clean Printhead.

4. Check for Hardware or Paper Feed Issues

• Since the issue occurs only with A3 paper, there could be a problem with how the printer handles larger paper formats.
  • Ensure that the A3 paper is properly loaded into the tray and not misaligned.
  • Check for any obstructions in the paper feed mechanism that could be causing the print to start and stop in sections.

5. Reset the Printer

• Perform a factory reset of the printer in case the issue is due to a software glitch. Go to Settings > Printer Maintenance > Restore Factory Defaults.

6. Reinstall Printer Driver

• Reinstall the printer driver on your Mac, especially if the issue seems to be software-related:
  • Go to System Preferences > Printers & Scanners, remove the printer, and then add it back.
  • Ensure you're using the correct driver for macOS 12.0 Monterey. You can download the driver from the HP Support website.

7. Use HP Smart App

• If you haven't already, try printing via the HP Smart App. This might provide better control over print settings and quality.

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  User manual

HP OfficeJet Pro 7740 Printers - Fixing Poor Print Quality

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Davede66 · Accepted solution]

Changing print to 'Best' appears to have solved the issue, many thanks.

[A_Gayathri]

HI @Davede66 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support