printer cartridge replacement

[Chef95]

my printer tells me to replace my blue ink cartridge, I changed it 3 times, and have done a hard reset 6 times and still get the same message.

[Kuroi_Kenshi · Accepted solution]

Hi @Chef95,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Meanwhile, you can try these steps.

1. Verify Cartridge Compatibility

Ensure the cartridge is genuine HP ink and the correct model for your printer.

Check that the XL vs standard size matches your printer’s requirements.

2. Remove & Reinstall the Cartridge

Turn on the printer and open the ink access door.

Remove the cyan cartridge and inspect the copper contacts for dirt or damage.

Gently wipe the contacts with a lint-free cloth slightly dampened with distilled water.

Reinsert firmly until it clicks into place.

3. Check for Protective Tape

Make sure any orange protective tape on the cartridge is fully removed before installation.

4. Clean Carriage Contacts

Inspect the carriage area where the cartridge sits.

Clean any visible dirt, ink residue, or dust with a lint-free cloth.

5. Update Printer Firmware

Use HP Smart or visit HP Drivers to check for firmware updates.

Outdated firmware can cause the printer to not recognize cartridges properly.

6. Reset the Printer

Turn off the printer and unplug it from the power source for 60 seconds.

Plug it back in, turn it on, and check if the cartridge is recognized.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,