printer in error state

[virat182]

 i brought a new cartridge from hp still my pages are coming blank i brought a printer 5 months ago and i am not able to print even after changing 2 cartridge very disappointed with the hp team even i tried to call customer care talk with virtual  still my problem is not resolving i want to print my study pdf that s why i order this printer but very much disappointed from HP a new printer is not 

[zoey7886]

@virat182, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer in error state! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm sorry you're experiencing this issue—it sounds really frustrating, especially when you need to print your study materials. Here are a few troubleshooting steps you might consider:

1. Check Cartridge Installation
• Ensure that the new cartridge is seated properly.
• Confirm that any protective tape on the cartridge was completely removed.

2. Run a Cleaning Cycle
• Use your printer’s maintenance or settings menu to run a print head cleaning cycle, which can help if the print head is clogged.

3. Print a Diagnostic/Test Page
• Try printing a test page directly from the printer. This can help determine if the issue is with the printer hardware or the file/driver on your computer.

4. Verify Printer Settings and Firmware
• Check your printer driver settings to ensure the correct paper type and quality are selected.
• Look for any available firmware updates for your printer model.

5. Consider Connectivity or Software Issues
• If you're printing a PDF, try opening and printing a different file or from another application to see if the problem persists.  

Hope this helps!

Also, could you please provide me with the case ID from your previous interaction with HP customer support, so I can include it in our case documentation?

Take care, and have an amazing day!  

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Regards,