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‎03-18-2023 07:44 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My printer indicated an empty cartridge. When I replaced the empty one with a new HP cartridge, I got a message that there was a damaged cartridge installed. I went and purchased a second new cartridge and got the same message. I tried to reset my print preferences to black only (NEW) and it will not print. How do I fix this?

Category:
1 REPLY 1

‎03-21-2023 08:22 AM

HP Recommended

Hi @Fleming1948,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


- Exact Error message (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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