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‎09-26-2025 02:49 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I received   a replacement printer today and it came with all xl ink cartridges. tried installing it but it will not go in ink port all the way where it supposed to click in place. Was using standard ink cartridge and it goes in ok. When I installed standard cartridges got message on screen that says to install cartridge that came with printer. XL cartridges note says that it is used for printer initialization. HELP

2 REPLIES 2

‎09-30-2025 04:57 AM - edited ‎09-30-2025 05:00 AM

HP Recommended

Hi @Burt4754 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I see one of our expert has already answered to your query on another post.

Get back to us if you need any other assistance.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye


 

I'm an HP Employee.


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‎09-30-2025 04:59 AM

HP Recommended

Hi @Burt4754 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I see one of our expert has already answered to your query on another post.

Get back to us if you need any other assistance.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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