printer is saying I can't use continuous ink cartridges

[dannyk526]

Hi.  My printer is saying I can't use continuous ink - I am not.  I purchased a new HP Black ink cartridge, installed and this is the message I am getting.  My color cartridges are empty but that has not been an issue in the past.

[Raj_05]

Hi @dannyk526,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems that your HP OfficeJet Pro 8710 is mistakenly identifying your new HP black ink cartridge as a continuous ink system, which it does not support. Since you're not using continuous ink, the issue could stem from a few potential causes.

Firmware/Software Issue

• HP printers often have firmware updates that prevent the use of third-party cartridges or even certain HP cartridges. Your printer might need an update, or the current firmware might be blocking the cartridge.

Solution:

• Update the firmware of your printer via the HP website.
• If the printer is already updated, you can try to reset the firmware:
  • Unplug the printer while it’s on, then wait for 60 seconds before plugging it back in.
  • Turn it back on and check if the error persists.

Cartridge Compatibility

• Sometimes new cartridges can be faulty or not fully compatible due to minor differences in the models.

Solution:

• Reinstall the cartridge: Take out the black cartridge and reinsert it, ensuring it's seated properly.
• Use HP SureSupply to check if your cartridge is genuine and compatible: HP SureSupply.
• If the issue persists, consider trying a different new HP cartridge.

Printer Settings / Error Bypass

• Even though color cartridges are empty, some HP printers refuse to work unless all ink levels are functional.

Solution:

• Disable color printing from the printer’s settings to force it to print in black-only mode.
  • Access Printer Settings > Printer Preferences > Advanced tab, and select Print in Grayscale or Black Ink Only.

Reset the Printer

• A printer reset can clear any false errors.

Solution:

• Perform a full factory reset:
  • From the printer’s touchscreen, navigate to Setup > Printer Maintenance > Restore Factory Defaults.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support