printer issues

[Martin19591]

Hi all I have just installed Microsoft Office on my PC but it will only print in black and white, I have tried to update the drivers but still having issues. Anybody out there know what causes this and how to sort it, thanks.

[Kuroi_Kenshi]

Hi @Martin19591,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is only printing in black and white after installing Microsoft Office. Let’s go through a few steps to check what could be causing this.

Check the print settings inside Office apps
When you click Print, select Printer Properties and make sure Color (not Grayscale or Black & White) is selected.
Office apps can override printer defaults, so this is an important first check.

Verify color mode in Windows printer preferences
Go to Control Panel → Devices and Printers → Right-click your printer → Printing Preferences.
Ensure the Color option is enabled here as well.

Remove and reinstall the full-feature driver
Windows sometimes installs a basic driver that only supports monochrome.
Remove the printer, then reinstall it using the HP Smart app or the Full Feature Software from HP’s website.

Run a color test directly from the printer
Print a color diagnostic page from the printer’s control panel or settings.
This confirms whether the printer itself can print color.

Check ink or toner supplies
Make sure all color cartridges have sufficient ink/toner and are properly seated.
Low or unrecognized cartridges can force the printer into black-only mode.

Restart Office and the PC
After changing settings and reinstalling drivers, restart the PC to ensure Office picks up the new printer settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Martin19591 · Accepted solution]

Hi Kuroi, sorry for the situation but I deleted the printer then reinstalled and all seems good now actually printing in colour. Not sure what I did but at least it is sorted.

Thank you for your support

Martin

[Kuroi_Kenshi]

Hi @Martin19591,

That’s great news, I’m really glad to hear the printer is now working correctly and printing in colour again! 😊

Please mark the solution as “Accepted Solution” and click “Yes” on “Was this reply helpful?” This helps other customers who may face the same issue find the fix more easily.

If you run into any other questions or need assistance in the future, feel free to reach out anytime, we’re always happy to help.

Take care and have a wonderful day ahead! 🚀

Best regards,