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‎02-27-2026 07:13 PM - last edited on ‎03-01-2026 04:07 AM by Moderator

HP Recommended

I have enquired about my printer that is not working - has 2 ink cartridges flashing on screen.  I have been told it will be replaced but have not heard anything since.  The case number is #[edited]

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2 REPLIES 2

‎03-03-2026 12:26 PM

HP Recommended

Hi @Shona19,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that you have not received any update in regarding to the replacement. As per the case ID I see that the printer is under warranty and a replacement printer will be shipped within five to ten business days. Please be informed to check with the store for a quicker replacement . 

It is successfully updated with  address and placed the replacement order.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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‎03-07-2026 08:08 PM

HP Recommended

Hi, 

   

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away!  

  

Take care, and stay fantastic!  

  

Best regards, 

Pallipurath

I'm an HP Employee.


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