printer offline because im a teacher at home for the summer

[massengill]

my printer is offline because im a teacher home for the summer. i'm printing by connecting laptop with a cable to the printer.  I am out of ink

[massengill]

if you can not send ink under these circumstances then i need to cancel my subscription

[Sneha_01]

Hi @massengill,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a few issues. Here’s how to address your printer being offline and your ink situation:

Fixing Printer Offline Status

Check Connections:

• Ensure the USB cable is securely connected to both the printer and your laptop.

Set Printer as Default:

• Go to Settings > Devices > Printers & Scanners on your laptop and make sure your printer is set as the default printer.

Restart Devices:

• Restart both your printer and laptop to reset any temporary connectivity issues.

Update Printer Drivers:

• Visit the HP website to check for the latest drivers for your printer model and install them.

Check Printer Status:

• Make sure the printer is powered on and there are no error messages on the printer's display.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support