printer says "cannot print. go to hpinstantink.com"

[msmith2227]

printer says "cannot print. go to hpinstantink.com"

[Max3Aj]

@msmith2227, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The error message "Cannot print. Go to hpinstantink.com" typically appears on HP printers enrolled in the HP Instant Ink or HP+ program when there's an issue with your subscription, internet connection, or printer settings. Here are the most common causes and how to fix them:

Check Internet Connection

• HP Instant Ink requires your printer to be connected to the internet.
• Make sure your printer is connected via Wi-Fi or Ethernet and has access to the internet.

Restart Web Services

• On your printer's control panel:
  • Go to Settings > Web Services > Remove Web Services.
  • Then re-enable Web Services by accepting the terms and allowing updates.

Check HP Instant Ink Account

• Visit hpinstantink.com and log in.
• Ensure:
  • Your subscription is active.
  • Your payment method is up to date.
  • Your printer is listed and shows as online.

Reinsert Ink Cartridges

• Turn off the printer.
• Remove and reinsert the ink cartridges to ensure proper contact.

Update Printer Firmware

• From the printer's control panel, go to Settings > Printer Maintenance > Update Printer > Check Now.

Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically detect and fix issues.

You may refer to this document - Can't print on an HP+ or Instant Ink enrolled printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support