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‎09-21-2020 12:38 PM

HP Recommended

So, I am having a problem with smudges on the left side of my papers too and I read that the fuser roller may need to be cleaned.  What does this look like?  I am pretty sure I know what it is, but have no idea how to roll it to clean.  Please help. 

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1 person had the same question
3 REPLIES 3

‎09-21-2020 01:40 PM

HP Recommended

Printer model? If this is either an M452 or M477 and you have a evenly spaced repetitive defect down the left side of the page then  likely your fuser is damaged. Often a crescent moon shaped defect.

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‎09-21-2020 01:45 PM

HP Recommended

Yes it is a M477fnw.  So does this mean I have to get a new printer and it cannot be fixed?  

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‎09-21-2020 03:06 PM

HP Recommended

An OEM fuser replacement would likely cost more than the machine replacement.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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