repeated messages to replace ink cartridges

[buddyb1958]

Since yesterday, I am suddenly getting multiple messages saying ink is low and encouraging me to buy new cartridges.  There are literally 40 messages on my desktop right now.  When I close them, another one pops up shortly.  Have never had this happen before.  Any ideas what's going on and how to turn it off??

[Raj2111 · Accepted solution]

Hi @buddyb1958 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some steps you can take to resolve the issue and stop the pop-up messages:

Restart the Printer and Computer:

• Turn off your printer and unplug it for a minute. Restart your computer as well. This can sometimes clear temporary issues.

Check Ink Levels:

• Make sure to check the actual ink levels in the printer. If they are low, you may need to replace the cartridges. If not, there may be a false alert.

Update Printer Drivers:

• Make sure your printer drivers are up to date. Visit the HP website to download the latest drivers for your operating system.click here

Disable Notifications:

• Depending on your operating system, you can often manage notification settings. Check the settings for your system to see if you can disable notifications for the HP printer.

Use HP Smart App:

• If you have the HP Smart app installed, check for ink level notifications there, and see if you can manage the notifications through the app.

Check Printer Preferences:

• Access the printer preferences on your computer. Sometimes, there may be options related to alerts or notifications that can be turned off.

Uninstall and Reinstall Printer Software:

• If the issue persists, you might consider uninstalling the HP printer software from your computer and then reinstalling it to reset any erroneous settings.

Check for Firmware Updates:

• Check if there’s a firmware update available for your printer. Updating the firmware can sometimes resolve bugs. Click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support