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HP Recommended
Request region reset from HK to UK
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
I notified the moderator of the problem. Some of the new HP printers allow the owner to change the region code without assistance. Look in the users manual for details including how many changes you are allowed. If you have an older printer that does not describe the regionalization process then expand the spoiler below and wait for an agent to help you.
Spoiler
Changing the region code can be difficult as described here.
When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make a contact.
I read that only 2, 3 or 4 region changes are allowed. It depends on which AI bot I ask.
You may need WhatsApp to work through the region reset procedure.
Changing the region code can be difficult as described here.
When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make a contact.
I read that only 2, 3 or 4 region changes are allowed. It depends on which AI bot I ask.
You may need WhatsApp to work through the region reset procedure.
In any event you need to do the following:
1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges (toners) either from the region/country from where the printer was purchased originally or, the new region/country to which you want to reset it to.
4. The cartridges must be genuine HP.
5. Make sure HP Smart or the HP App is installed.
6. If the printer is not under warranty, then the ink cartridges or toners need to be in the warranty period.
How do I find my printer's region code?
Spoiler
Method 1: Print a Printer Status or Configuration Report
Many HP printers include the region on one of their internal reports.
• Print a Configuration Report or Printer Status Report.
• Look for entries such as:
1. Region
2. Regionalization
3. Country/Region
4. Market
Some models list a numeric region code (such as 1, 2, 3, etc.), while others list a geographic region (North America, Europe, Asia Pacific, etc.).
Method 2: Embedded Web Server (network printers)
If the printer is connected to your network read this.
Some business models display the regional information there.
Method 3: Read the cartridge error
If you receive a message like:
"The indicated cartridges are not intended for use in this printer."
that usually means the cartridge belongs to a different regional market than the printer.
Method 1: Print a Printer Status or Configuration Report
Many HP printers include the region on one of their internal reports.
• Print a Configuration Report or Printer Status Report.
• Look for entries such as:
1. Region
2. Regionalization
3. Country/Region
4. Market
Some models list a numeric region code (such as 1, 2, 3, etc.), while others list a geographic region (North America, Europe, Asia Pacific, etc.).
Method 2: Embedded Web Server (network printers)
If the printer is connected to your network read this.
Some business models display the regional information there.
Method 3: Read the cartridge error
If you receive a message like:
"The indicated cartridges are not intended for use in this printer."
that usually means the cartridge belongs to a different regional market than the printer.
How to find what ink cartridge your HP printer Uses: Complete Guide
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
I notified the moderator of the problem. Some of the new HP printers allow the owner to change the region code without assistance. Look in the users manual for details including how many changes you are allowed. If you have an older printer that does not describe the regionalization process then expand the spoiler below and wait for an agent to help you.
Spoiler
Changing the region code can be difficult as described here.
When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make a contact.
I read that only 2, 3 or 4 region changes are allowed. It depends on which AI bot I ask.
You may need WhatsApp to work through the region reset procedure.
Changing the region code can be difficult as described here.
When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make a contact.
I read that only 2, 3 or 4 region changes are allowed. It depends on which AI bot I ask.
You may need WhatsApp to work through the region reset procedure.
In any event you need to do the following:
1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges (toners) either from the region/country from where the printer was purchased originally or, the new region/country to which you want to reset it to.
4. The cartridges must be genuine HP.
5. Make sure HP Smart or the HP App is installed.
6. If the printer is not under warranty, then the ink cartridges or toners need to be in the warranty period.
How do I find my printer's region code?
Spoiler
Method 1: Print a Printer Status or Configuration Report
Many HP printers include the region on one of their internal reports.
• Print a Configuration Report or Printer Status Report.
• Look for entries such as:
1. Region
2. Regionalization
3. Country/Region
4. Market
Some models list a numeric region code (such as 1, 2, 3, etc.), while others list a geographic region (North America, Europe, Asia Pacific, etc.).
Method 2: Embedded Web Server (network printers)
If the printer is connected to your network read this.
Some business models display the regional information there.
Method 3: Read the cartridge error
If you receive a message like:
"The indicated cartridges are not intended for use in this printer."
that usually means the cartridge belongs to a different regional market than the printer.
Method 1: Print a Printer Status or Configuration Report
Many HP printers include the region on one of their internal reports.
• Print a Configuration Report or Printer Status Report.
• Look for entries such as:
1. Region
2. Regionalization
3. Country/Region
4. Market
Some models list a numeric region code (such as 1, 2, 3, etc.), while others list a geographic region (North America, Europe, Asia Pacific, etc.).
Method 2: Embedded Web Server (network printers)
If the printer is connected to your network read this.
Some business models display the regional information there.
Method 3: Read the cartridge error
If you receive a message like:
"The indicated cartridges are not intended for use in this printer."
that usually means the cartridge belongs to a different regional market than the printer.
How to find what ink cartridge your HP printer Uses: Complete Guide
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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