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‎09-16-2023 02:30 PM

HP Recommended

I own a color LaserJet Pro MFP M283cdw purchased at Costco. I'm trying to get support for an order (toner does not fit) placed on HP.com.

 

I have a valid HP printer. I have my serial number. But I cannot get support because the S/N is not recognized.

 

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2023 04:14 AM

HP Recommended

Hi,

For the serial number, please try providing the 10 first characters only, in any case you have a 14 chars printed serial number.

 

For the described problem, please make sure you use the correct toner cartridge -206A / 206X :

https://support.hp.com/us-en/document/ish_2405837-1980674-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎09-17-2023 04:14 AM

HP Recommended

Hi,

For the serial number, please try providing the 10 first characters only, in any case you have a 14 chars printed serial number.

 

For the described problem, please make sure you use the correct toner cartridge -206A / 206X :

https://support.hp.com/us-en/document/ish_2405837-1980674-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No
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