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‎06-06-2023 08:00 AM

HP Recommended
Product: HP OfficeJet Pro 8022 All-in-One Printer

I have used my printer, bought new, without problems for the last two years. Today I get the message that I have to install setup cartridges? This printer never came with these cartridges, I have tried all the things they recommend. Nothing is working. Is this printer broken after two years? If there is a solution please let me know, otherwise I have to buy a new one.

Category:
1 REPLY 1

‎06-08-2023 10:12 PM

HP Recommended

Hi @myrmar55,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name, or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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