setup cartridges

[wonderlandbandi]

Ive had my printer for 3 months.  Used it multiple times.  Now its showing an error message requiring me to insert my setup cartridges which i no longer have.  How do I bypass this?  Its a deskjet 4125.

[Riddle_Decipher]

@wonderlandbandi The setup cartridges are required for initial setup of the printer.  

Did you purchase the printer new or was it a floor model or demo unit? follow the steps mentioned here for assistance

And If the cartridges are not setup cartridges you will need to contact HP to request setup cartridges, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[wonderlandbandi]

I purchased the printer brand new with cartridges and have already set up the printer. Has been working fine and all of the sudden when i insert new ink cartridges i have used multiple times before they wont work. 

It tells me to use setup cart. again.

[Kumar0307]

@wonderlandbandi

I understand. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!