the printed page count made by the HP Instant Ink software is incorrect

[Claclaf]

the printed page count made by the HP Instant Ink software is incorrect, always counting more pages than were actually printed.
Today I accidentally started 1 print job that had just been cancelled, and I find myself counting 2 printed pages, and not perhaps 1 as would be correct.
even in the past, looking at the history, the number of printed pages always seems to be higher than those actually printed

what can I do?

[Sneha_01 · Accepted solution]

Hi @Claclaf,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Claclaf]

thanks for the support for now I am checking that it marks the right number of pages let's see in 30 days how it goes

[Sneha_01]

Hi @Claclaf,

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support

[Bj8888]

I have started keeping a log book of each page printed and I have noticed yet again that HP INSTANT INK is elevating the number of pages printed more than what actually is! This has happened repeatedly. My plan renewed yesterday and I printed 29 pages and 2 so far today. Hp instant ink claims I have printed 40 pages. I have not. So that’s 8 more pages counted than what was actually just since it renewed yesterday.

[Claclaf]

I too have this suspicion that the page count is not very correct, and very much to hp's advantage

[MikeCO1]

I've started doing the same thing for the same reason. It seems to me that the communication is an issue. It's showing I printed 10 pages in the last two days. It's printed 3, 2 of which were double sided so that should be 5 total. In reality, the two double sided ones were printed (and counted) two days ago, but the app loses communication with the printer, which shows and is connected. Also, HP Smart disappears as a printer option from three different computers from time to time. Forget printing from mobile devices; we've gone to just forwarding the link to a computer and letting it print it. 
According to the FAQs, the count is supposed to be what it physically prints, but it seems to be more like what it thinks it prints.