warranty end date on ink cartridge

[dosabeck]

Original HP Ink cartridges #952 4-pack (black XL and 3 regular sized color cartridges)

I cannot be sure of the exact date, but within the last 6 months, I purchased the above product.  The 'warranty ends date' on the box is DEC 2023.  The warranty ends date on the black cartridge is 2020/04 and on all 3 of the color cartridges is 2020/06.  When I needed to replace an empty cartridge today it got the message that it was an older cartridge that is not compatible with my printer but could possibly be used in other printers.  I did not purchase this product from HP but a well known national 3rd party seller.  In talking with that seller I was told they have no control over what is in a sealed package that they sell and I would need to contact HP.  What are my options for getting this purchase replaced with product that will function?

[sandytechy20]

@dosabeck

Welcome to the HP support community.

I understand that you are getting old-generation ink cartridges, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[dosabeck]

I am aware that I cannot use the older generation cartridges in my specific printer. This does not solve the problem of inconsistent warranty end dates on the product and package.  My problem is when I purchased the ink cartridges the packaging showed an expiration date that will work in my printer but the product inside the box shows an expiration date that will not work in my printer.  This is misleading information for me as the consumer and I believe I'm entitle to a refund of my purchase price or replacement with a product that will work. 

[Nal_NR]

Hi @dosabeck,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!