yellow color is not printing

[_Saransh_]

Hp ink tank 310 printer. at this time printer can not print yellow ink.

[Sneha_01]

Hi @_Saransh_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Ink Tank 310 printer is not printing yellow ink, there could be several reasons behind this issue. Here’s a step-by-step troubleshooting guide to help you resolve the problem:

Check Ink Levels and Cartridge:

Verify Ink Levels:

• Check the ink levels for the yellow ink cartridge in your HP Ink Tank 310 printer. Ensure that there is sufficient ink in the cartridge to perform printing tasks.

Replace Cartridge if Low:

• If the yellow ink cartridge is low or empty, replace it with a new, genuine HP ink cartridge. Follow the instructions provided with your printer for proper installation.

Print Quality Diagnostic Tools:

Use Printer’s Built-in Tools:

• Many HP printers, including the Ink Tank series, have built-in tools for cleaning printheads and aligning cartridges. Use these tools to perform maintenance tasks that can help improve print quality.

Print Quality Diagnostic Report:

• Print a Print Quality Diagnostic Report from the printer’s control panel. This report can provide insights into any issues with specific colors, including yellow. Refer to your printer’s manual for instructions on how to print this report.

Printhead Cleaning:

1. Manual Cleaning (Optional):
   • If the printhead cleaning tools from the printer’s control panel do not resolve the issue, you may need to manually clean the printhead.
   • Refer to your printer’s manual or HP’s support website for specific instructions on how to clean the printhead manually. Be cautious and follow the steps carefully to avoid damaging the printer.

Software and Driver Updates:

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed. Firmware updates can include fixes for print quality issues and improve overall performance.
• Check HP’s official website for firmware updates specific to your HP Ink Tank 310 printer model.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed on your computer. Outdated drivers can sometimes cause printing issues.
• Visit HP’s official website or use HP Smart app to check for and install the latest printer drivers.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support