yellow ink doesn't print

[maialuis]

I have an hp photosmart 7525 printer, I have just place a new yellow ink cartridge and it will not orint, I have already cleaned and aligned cartridges and still does not print. I followed the procedure of the virtual agent to remove printer head and soak in water. Still doesn’t work. Hope someone can help fast.  I need it for my work and need of it now because of work deadlines

[Betty0610]

@maialuis

Welcome to the HP Support Community.

It could be a defective ink cartridge too. If you insert your old yellow ink, does it print something at least?

Do you have any other yellow ink with you?

Let us know 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[maialuis]

Hello Hp, I threw away the old one already. But before I place 2nd new one, I purchase one before this one and thought something was wrong with the 1st new yellow ink cartridge  because it would not print either. I returned it and got this 2nd new yellow ink cartridge and still it would not work. I have soaked it warm water like it said in the virtual thing but when I put it back it still would not work. I was thinking maybe the yellow ink inside the printer head is probably dry and hard and the warm water did not melt it. I don’t know but I hope you can help.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!