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‎10-29-2020 07:28 AM

HP Recommended
Product: Envy 6232
Operating System: Microsoft Windows 10 (64-bit)

My original printer would not print onto photo paper (yes I was using HP but it should print on any)

 

Went through support and WhatsApp support and still no joy

 

HP replaced printer. That was pre lockdown. I’ve just tried to print photos on replacement printer. Same problem won’t feed photo paper just keeps saying no paper loaded.

 

Tried contacting HP support (yeh like is that even possible) but round and round in circles. I’m on a print plan and first page of support says in warranty but try to get help and it says out of warranty.

 

Any ideas how to get it printing photos? Paper is HP 235g 4”x6”

Category:
2 people had the same question
5 REPLIES 5

‎11-01-2020 12:32 PM

HP Recommended

@Blade56

 

Welcome to the HP Support Community.

 

 

Please make sure the paper is compatible with the specifications of the Printer mentioned under paper handling:

https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-02-2020 12:42 AM

HP Recommended

The specification you supplied does not mention the recommended gsm for photo paper only plain paper from the photo tray. The HP photo paper I am using is 235 gloss.

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‎11-03-2020 02:58 AM

HP Recommended

I would then request you to try the weight which is compatible with the Printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎11-03-2020 05:23 AM

HP Recommended

My understanding is that 235gsm photo paper is compatible from the photo tray. My point was the spec you posted doesn’t include the spec for the photo tray only the main paper tray.

 

What do HP specify for the photo paper tray?

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‎11-26-2020 01:47 PM

HP Recommended

It says media weight 70-90 g/m2

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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