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10-25-2020 05:33 AM
Product: HP Photosmart C5280
Operating System: macOS 10.15 Catalina
I have the same problem as tagmike had 2 years ago; https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Carriage-Blocked-Message-Ph...
(Copied from his post:)
I'm getting a "Carriage Blocked" error on my faithful old c5280 printer. The carriage moves freely, there is no paper jammed, and the printer is meticulously clean (as far as I can see) but this error message is persistent.
I found and followed all the HP-posted service procedures on the subject, and even followed the Semi/Full Reset procedure posted below (for reference). Everything looks great on this full reset until I get:
! Carriage Blocked
Raise cover and remove cardboard or tape that is preventing the carriage from moving.
Again, there is no obstruction and the carriage is moving freely. If I open the cover while it's "setting up," the carriage is moving around on its own with no problem.
Could there be a hardware sensor that is obstructed or damaged that I could free up? I know this is an old printer, but it has been a faithful friend for years.
I tried every step mentioned by the HP support agents, but still nothing works. I read that the support agents send tagmike a private message to maybe help restore a hardware issue. Is there any chance I could receive this message as well?
1 REPLY 1
10-27-2020 09:08 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
At this point I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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