• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

Okay I’m about at my breaking point. I desperately need to use a printer for my job and this issue has been driving me nuts. 

I print from two sources, my computer and my iPad. On my computer I  just print random documents here and there and they print just fine. From my iPad I need to print more specific things, where I utilize the feature in the app to resize the images, etc. 

 

The app keeps stating the paper loader is empty, although it is not. I’ve done everything. I’ve cleaned the rollers. I’ve unplugged it and waited a minute, I’ve loaded HP paper, I’ve loaded other brands. I’ve loaded 1 sheet. 5 sheets. 20 Sheets. Nothing. 

 

I know it is not a printer issue, it has to be an app issue because my computer is still printing documents just fine, but I can not for the life of me figure out how to print from the app on my iPad, which I’ve been doing for nearly a year and this just started this week.

 

I desperately need this fixed as I print for my job. HELPPP.

5 REPLIES 5
HP Recommended

@Tess95 

 

Welcome to the HP Community Forum.

 

Updates to Section "Examples - Paper Size & Type - Tray and Paper"

  • Add EWS how-to document and text line example to access Tray and Paper
  • Add illustration example for HP Smart - Mobile (iPadOS)

 


@Tess95 wrote:

Subject:  HP smart app saying I need to load paper ...

Product:  Unknown

Operating System:  iPadOS

Software / Application:  HP Smart

Connection Type:  Unknown


Okay I’m about at my breaking point.

I desperately need to use a printer for my job and this issue has been driving me nuts. 

I print from two sources, my computer and my iPad.

On my computer I  just print random documents here and there and they print just fine.

From my iPad I need to print more specific things, where I utilize the feature in the app to resize the images, etc. 

 

The app keeps stating the paper loader is empty, although it is not. I’ve done everything. I’ve cleaned the rollers. I’ve unplugged it and waited a minute, I’ve loaded HP paper, I’ve loaded other brands. I’ve loaded 1 sheet. 5 sheets. 20 Sheets. Nothing. 

 

I know it is not a printer issue, it has to be an app issue because my computer is still printing documents just fine, but I can not for the life of me figure out how to print from the app on my iPad, which I’ve been doing for nearly a year and this just started this week.

 

I desperately need this fixed as I print for my job. HELPPP.


 

In general, where HP Smart mobile is supported, it works similarly for most printers.

The model of the printer might be important if you do not find a reasonable solution without that information.

 

Side Bar:

HP Smart - Windows - generally provides access to Edit features.

True - Which options are available depend on the type of data (PDF / Photo - Image).

 

Reminder

HP Smart Mobile requires that you adjust / confirm the paper size and paper type before the content is opened to be printed.

 

Check / Adjust / Reset the Paper Size & Type - Tray and Paper:

Use the Printer Control Panel as described in the Example or use the Embedded Web Server (EWS).

 

==================================

Examples - Paper Size & Type - Tray and Paper

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

Example - EWS - Adjust  Paper Size & Type - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

and / or

Example - HP Smart - Mobile (iPadOS) - Home Menu > Click green check > Preferences > Tray and Paper

HP_Smart_Mobile_Main_Menu_17HP_Smart_Mobile_Main_Menu_17

 

============================================

Next,

Example - HP Smart - Windows - Scan > Photo > Import saved photo file > Edit

HP_Smart_W10_Scan_Edit_Image_Set_11HP_Smart_W10_Scan_Edit_Image_Set_11

 

Example - HP Smart Mobile - iPadOS - Image / Photo > Transform / Resize / Move

HP_Smart_Mobile_Image_Print_Resize-Move_6HP_Smart_Mobile_Image_Print_Resize-Move_6

 

========================================

References / Resources

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

HP Recommended

I realize I never mentioned my printer model, it's the HP Envy Inspire 7200.

As for correcting the paper size and feed area, I have done that. I have done it within the app as well as on the printer. I've let it know exactly what paper size and type in both and it still says it is empty. 

The app is even letting me know that there is paper in the tray while simultaneously saying that the tray is empty69939222515__19F3CFFB-0853-4F33-8DDF-4A7DE7E9C4D6.JPG

I tried loading the photo tray instead of the main tray and it seems like that makes the printer think that there is paper, although I have every setting set to want to draw paper from the main tray. So when I did this, it printed from the photo tray, even though all my settings are set to the main tray and that paper size at 8.5" x 11"

HP Recommended

@Tess95 

 

Try here:

 An 'Out of Paper' error displays, printer does not pick paper  (Feed Issues / Complete cleaning options)

Steps 1-2-3

 

========================================

References / Resources

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Inspire 7200 series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hey there Im having the same problem however my printwr is printing blanks and nto even prinitng anything on to the paper. Plz help if u have figured out the solution

HP Recommended

If I am on mobile how do I confirm my paper size and all that befire printing. Where do i go to confirm that .

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.