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‎08-15-2023 01:19 PM - last edited on ‎08-18-2023 07:25 AM by Retired

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer

Hi my Pagewide pro MFP 477w crumples paper and jams every time I try to print. What do I need to do to fix this problem? Thanks!

6 REPLIES 6

‎08-15-2023 09:48 PM

HP Recommended

Will cleaning the grit roller likely fix the problem?

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‎08-16-2023 08:59 PM

HP Recommended

A dirty grit roller is unlikely to cause jams unless there is a label stuck to it.  More likely there is something in the paper path.  

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-19-2023 09:56 PM

HP Recommended

K Thx, What's the grit roller do anyways?

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‎08-20-2023 12:00 AM

HP Recommended

The grit roller provides friction to ensure paper feeds straight. Typically it is cleaned when ink gets on it. Depending on how far the paper is feeding in, it is more likley to be something jammed in the paper path.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-21-2023 10:03 PM

HP Recommended

Just took a look at the paper path today and nothing was in there. What next? Thx

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‎08-22-2023 06:19 PM

HP Recommended

A picture of where and how the paper is jammed in the printer would be very helpful.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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