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‎10-19-2022 06:45 AM

HP Recommended

I have a HP ENVY Inspire 7900e series printer. Tried to print something last night and first I get a paper jam message. Then I get a blocked photo tray message. I have opened all the trays, etc and there is nothing stuck. Tried unplugging from printer then power source to reset and still get message. Help!

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2 people had the same question
1 REPLY 1

‎10-30-2022 09:08 AM

HP Recommended

Hi @BamaGirl91,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing paper jam issues with your HP ENVY Inspire 7900e series printer.

 

Please follow the steps from this video

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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