• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎06-30-2022 07:05 AM

HP Recommended

Hi Folks, I have trouble with my Printer PSC 2410:

Please note this clip: http://www.kurago.de/Hotlinks/VID_20220629_222859.mp4

  • no matter if Copy or Print. Lets try Copy 3 times ...
  • First Paper stucks ALWAYS. ("Paper Tray empty ...")
  • Press OK. Then Message "Paper Jam" appears
    But Paper appears right in front or back view.
  • Press OK. Then stucked paper is fed out and the next 3 sheets will copy correct (!)

Any Idea ? How to Fix ? 

Thanks.

 

Category:
2 REPLIES 2

‎06-30-2022 07:33 AM

HP Recommended

Use cotton swap and clean roller that picks up paper from the tray. It's dirty or worn out.




My profile on LinkedIn

Was this reply helpful? Yes No

‎07-01-2022 03:36 PM

HP Recommended

This seems not to be the prob. Rollers are Clean. If Rollers are dirty problem occurs SOMETIMES. In our case ALWAYS only the first sheet in a sequence is affected, the next (I tested 50 sheets) papers work without problem. So we have no trouble with physical transport. I think its a sensor. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.