cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
RudolfC
New member
2 1 0 0
Message 1 of 3
155
Flag Post

Paper Sensor ?

HP Recommended

Hi Folks, I have trouble with my Printer PSC 2410:

Please note this clip: http://www.kurago.de/Hotlinks/VID_20220629_222859.mp4

  • no matter if Copy or Print. Lets try Copy 3 times ...
  • First Paper stucks ALWAYS. ("Paper Tray empty ...")
  • Press OK. Then Message "Paper Jam" appears
    But Paper appears right in front or back view.
  • Press OK. Then stucked paper is fed out and the next 3 sheets will copy correct (!)

Any Idea ? How to Fix ? 

Thanks.

 

2 REPLIES 2
Valsimot
Level 13
Level 13
8,206 7,422 954 1,479
Message 2 of 3
Flag Post
HP Recommended

Use cotton swap and clean roller that picks up paper from the tray. It's dirty or worn out.




My profile on LinkedIn

Was this reply helpful? Yes No
RudolfC
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

This seems not to be the prob. Rollers are Clean. If Rollers are dirty problem occurs SOMETIMES. In our case ALWAYS only the first sheet in a sequence is affected, the next (I tested 50 sheets) papers work without problem. So we have no trouble with physical transport. I think its a sensor. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation