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HP Recommended

Hi, I am having the exact same issue with my HP ENVY 7645. It says "The phototray is blocked. Please adjust and try again" - I have tried all the troubleshooting with no success. please send help!

 

thanks

HP Recommended

@andrewa123

 

Welcome to the HP Support Community.

 

Since you've tried all the steps, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

I'm having the same issue with my 7640 envoy please send me the same info on how to do a hard reset 

HP Recommended

Can you send me the same information I have the envy 7640 printer as well and have the message blocked tray coming up

HP Recommended

I have the envy 7855 and have the same problem.  Is this a continuing problem with the envy series? The first envy I had was a piece of garbage and I had hoped you had changed it.  Evidently, I gave HP too much credit.  The photosmart series was a lot better. The whole printer industry seems to be headed down a dead end path with all the proprietary dirty tricks. if you would sell your ink for a reasonable price there would be no need for the compatible ink. Your greed killed my officejet pro 8710 with compatible ink. i bought this envy because I have a big stock of hp papers.  Epson does not print well on them. Now with you pushing hardware that is trash, you might start thinking about a new course. And if I was an employee, I would be looking for a different job.

HP Recommended

I'm having the same issues. Please let help!!

 

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