Print failure message

[dette76]

The ink cartridge in my HP 6958 printer is stuck in the far right and does not move with manual effort. The first error message was a paper jam error message, but there is no paper jamming the printer and I followed all recommended HP instructions to shut-off/unplug/restart. The second error message displayed that my printer did not shut-down correctly, so again I followed instructions to shut-down correctly, but shut-down error messages would not clear. After numerous attempts to shut-down my printer, the third error message was the printer failure error. I use my printer occasionally to print/scan so it is not used daily and not used for any high-volume printing. My warranty has expired so I would like useful help to fix my printer issues since I have seen other posts with the same issues.

[Jay_G24]

Hi @dette76,

I'd like to help!

I understand you are facing a printer failure error.

Try the below suggestions -

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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