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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: Rear roller plastic wheel breakage

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04-18-2021 02:36 AM
I have a hp photosmart c5180 printer that I use to make sporadic prints, on average a couple per month. A few days ago, a roller on the back of the printer that feeds the paper from the tray broke. Without this wheel the paper always jams. Is there a part to replace it? If so, how can I fix it? I enclose some sample photos. Thank you
Area where the wheel was inserted
Broken wheel
04-18-2021 08:38 AM
There are basically no parts at this level available for inkjet products, nor service manuals that are readily available. To meet the price points that customers want, products are designed for ease of assemble, not ease of service. You can try Ebay to see if you can find some used parts.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.