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Scala1958
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Replacement paper tray for an HP ENVY 5032

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Hello to everyone.

 

Does anyone know if HP provides replacement parts. During a house move the paper tray on my Envy 5032 was broken and now I need a replacement but cannot find anything here about where I can do this: 

 

Any ideas would be really appreciated 

Scala 

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TEJ1602
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@Scala1958, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team and see if you can get help.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Glencoe90
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Hi, I have the same issue, a small part at the bottom back of the paper tray broke off and the printer now shows "paper tray not shut".

I had Whatsapp contact with HPsupport staff, but they said because this is not a guarantee issue they cannot help me and could not say if I can purchase a replacement. They advised me to glue the part, but this doesn`t work, the part is too small.

Can anybody else advise me where to purchase a replacement paper tray - I had a look at retailers like Curry`s (where I had bought the printer) but they don`t sell it.

I would have to throw away an otherwise perfectly fine printer (because of a tiny little part)! 

Would certainly not re-purchase an HP printer in that case.

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