• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-28-2022 05:08 PM - edited ‎06-28-2022 05:08 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277c6
Operating System: macOS 10.12 Sierra

We are getting a CP.50 error message and the paper kept jamming in our printer. I searched the forum and saw that it said to restart the printer, take out each toner and put them back in one at a time. We restarted the printer took out each toner and put them back in one at a time. Now we are getting black spots on our papers and the error message. Can someone please help us with this? 

1 REPLY 1

‎07-03-2022 02:20 PM

HP Recommended

Not familiar with a CP.50 error.  If your control panel displays a 50 service error, the 50 service error is a fuser error.  You will have to remove covers and replace fuser.  Fuser unit is on the rear side above rear door.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.