-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- setting new page size

Create an account on the HP Community to personalize your profile and ask a question
11-27-2020 07:43 AM
The size you mention is well within the allowed specifications for the printer. You will need to create a custom size in the printer driver and I also suggest that you enter the custom media size on the printer tray settings as well to ensure that you do not get a paper size mismatch error.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-27-2020 09:55 PM
I'll see if I can do that. No idea yet as I've not tried this before. Had a go on the printer which didn't seem to work, but I'll give it another try. I'll also try to find how to set up the driver on the pc.
Thanks. I'll get back to you
11-28-2020 12:24 AM
The user guide is downloadable here https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/13403...
Page 24 shows how to setup custom paper sizes in Windows.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-29-2020 02:04 AM - edited 11-29-2020 02:04 AM
Thanks for the help. I have already tried that and despite reading every tab thoroughly [I think] I can't find 'Related settings' or 'Print Server Properties'
Does this printer actually accept unusual sizes? The size I'm trying for is actually 1/3 A4 or 9.9cm W x 21 cm long